Frequently Asked Questions
First time massage? Here's what you can expect.
What is your Cancellation and Late policy?
Arriving late to your scheduled appointment will cut into your total treatment time. If you are running more than 15 minutes late or more, your appointment will be cancelled and you will be responsible for the full treatment before you are able to reschedule. Your therapist may choose to see you at a shortened treatment length.
Appointments should be cancelled with at least 24 hours notice to avoid a cancellation fee. This gives our therapists adequate time to reach out to those who rely on last minute appointment availabilities. We do require that you pay for your missed appointment as shown below should you need to cancel within 24 hours, regardless of circumstance.
If you have a card on file, it will be charged accordingly.
If you do not have a card on file, your therapist will send you a payment link. Payment must be made before another appointment can be scheduled.
Cancelling within 4-24 Hours of your scheduled appointment will incur a fee of 50% of the service value.
No-shows or cancelling within 4 Hours of your scheduled appointment will incur a fee of 100% of the service value.
*Your therapist is self-employed and therefore personally responsible for attempting to fill openings while also preparing for clients and working hands on; there is little time to fill last minute openings. Cancellations without proper notice directly and negatively impact your therapist. Please do not ask for preferential treatment.
Should I arrive early for paperwork?
First time clients should complete their Online Intake Form before arriving for their scheduled appointment. Arriving 5 minutes early is best in order to claim your full treatment time.
What can I expect for my first massage?
During your first visit, you will complete your Online Intake Form (preferably before your scheduled appointment). This will let your therapist know what kind of pressure and what kind of results you are seeking. Target specific areas to relieve pain or just relax with a full body massage.
Where is Deep Tissue Boise located?
We are centrally located in west Boise at 10074 W Fairview Ave in Suite 150. Please refer to your email confirmation upon scheduling for more information.
What kind of problems or areas can be treated with deep tissue massage?
Tackle chronic tension, frozen shoulder, TMJD, tendonitis, fybromyalgia, whiplash, plantar fasciitis, carpal tunnel syndrome, sciatica, tennis elbow, as well as strains and sprains. Please keep in mind that massage is not a substitute for medical attention.
How much massage time is spent on the table?
Arriving 5 minutes prior to your scheduled appointment time will allow you and your therapist to begin your treatment at your scheduled time and allow for the full amount of time on the massage table. Arriving and beginning the session late will cut into your total treatment time.
What is the Progressive Treatment Plan?
This is your personal massage profile, and your chance to let your therapist know what you , what you don’t like, and what you want to accomplish for your massage. It is also our Online Intake Form and must be completed on your first visit.
Do I have to undress for my massage?
Undress to your own comfort level. You will be modestly covered by a sheet and blanket at all times. Your therapist will uncover one area at a time with the sheet expertly draped and tucked to ensure your comfort.
How much talking should go on during a massage?
A massage that promotes relaxation is best for ensuring positive results. You are welcome to make conversation during your treatment but your therapist’s goal is to provide you with a relaxing experience so generally will not press you to engage in small talk.
Is it rude to tell my therapist what I want?
We absolutely encourage you to give your therapist honest feedback during your massage. Each therapist has the skills and knowledge to customize your massage experience. If you are experiencing discomfort or not enough pressure during your massage, please let your know during the massage. This communication will ensure that you achieve the most satisfying results.
Should I leave a tip for my therapist?
Your wellness is always our first priority. Gratuity is not required but it is gladly accepted and greatly appreciated. Many choose to leave a gratuity of $10-$20 to let their therapist know they are extremely satisfied with their care and value their therapist’s time. But the best gratuity is always an honest review!
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View Our Covid-19 & Infectious Conditions Policies
Check out these policies before booking
1. Please Check Your Temperature Before Arriving.
Your appointment should be rescheduled if your temperature is 100.4 or above. Exposing your therapist to fever and other covid-19 symptoms could put your therapist at risk, and therefore any clients that follow. Arriving with symptoms also threatens the safety of the other therapists at Idaho Wellness Group including their clients.
2. Reschedule if you are experiencing even mild symptoms or have experienced symptoms in the two weeks prior to your appointment. We are counting on all of our clients to uphold this guideline.
3. The Lobby is Closed. Please remain in your vehicle until your scheduled treatment time. This will minimize risk of exposure by limiting the number of people in the office at a given time. Arriving 5 minutes early as needed is acceptable in order to begin your treatment on time.
4. Please Wash Your Hands Upon Arrival. We will be sanitizing door handles and treatment rooms between clients but washing your hands will help keep risk of exposure to a minimum.
5. Masks. Due to the number of people receiving massage daily and weekly, masks are recommended to be worn in common areas and while face-up receiving massage. Doing so will minimize risk to your therapist (reducing the likelihood of cancellations due to covid-19), and everyone receiving massage. Your therapist will be wearing a mask at all times.
6. Please No Additional Guests. Only those scheduled for massage should enter the office. Close contact services are already considered to be high risk so allowing additional guests at this time is just not a responsible practice.
Your therapist is informed about infectious illness and skin conditions and routinely practices to protect himself/herself and others from the spread of disease. However, any person who is experiencing abnormal or uncontrollable secretion or excretion of bodily fluids such as bleeding, vomiting, or diarrhea, should not receive a massage until the condition is resolved.
Any person who has a contagious condition including, but not limited to, strep throat, flu, chicken pox, measles, staph infection, or an infectious skin condition such as impetigo AND cold sores, should not give or receive a massage until the condition is no longer contagious. Please reschedule your massage appointment if you are experiencing any symptoms commonly associated with any contagious condition.
Locations of Common & Plantar Warts should be pointed out to your therapist prior to your massage. Informing your therapist of these conditions will stop the spread of these conditions to other parts of your body, your therapist, as well as other clients.
Your therapist will use disposable gloves, a finger cot or adhesive bandage if the skin on her hands is not intact due to cuts, burns, abrasions, chapping, or damaged cuticles. Your therapist may even opt to use disposable, latex-free, gloves at all times during your massage in order to decrease the likelihood of contracting unknown infections and contagions.